Bill Pay FAQs

What is Online Banking Bill Pay?

Farmers State Bank Bill Pay Service allows customers who have established an Online Banking relationship to pay bills or make payments directly from their checking account via the internet.  Bill Pay eliminates the need to purchase and write checks and lessen the need for stamps.

 

How do I get started?

First, you have to be set up for Farmers State Bank Online Banking. Applications for Online Banking are available at any Farmers State Bank location, as well as, the FSB website under the online banking tab.  To sign up for Bill Pay, log on to your Online Banking account, click the Bill Pay tab and follow a few simple steps.
 
Can I set up my Savings account to use with Bill Pay?

No. Federal regulations greatly limit the number of certain electronic transactions, including Bill Pay payments from savings accounts; therefore, Bill Pay may only be used with CHECKING accounts.

Payees

What is a payee?  A payee is the issuer of a bill that is due to be paid by you.  How do I add a payee?
Clicking “add payee” at the top of the payments page will walk you through a one time, step-by-step setup process to gather key information used to send your payments.  How do I hide a payee?
Clicking the icon to the left of the payee name will hide the payee from the current view in the payments page. Any scheduled transactions and notifications for this payee will not be affected by hiding the payee.  How do I show a payee again after I've hidden it?  Use the "Hidden" link located within the "Display" section of the payments page to access your hidden payees. Clicking the icon to the left of the payee name will remove the payee from the "Hidden" view and return it to the applicable display within the payments page. Any scheduled transactions and notifications for this payee will not be affected by showing the payee. What are payee categories?  Categories allow you to group your payees for customized listings, whether you’re scheduling payments, viewing pending transactions or researching your transaction history. You can manage your categories under My Account and assign a payee to a category when adding or editing them.  Can a payee see my payment comment?  No. Comments are for your personal use only and will not be sent with your payment.  
 
Payments
 
How do I set-up a person-to-person payment?  When adding payee, choose the “pay an individual” option. Whether you have their deposit account information or not, there are options readily available to send your payment.  Can I make payments on a holiday or weekend?  No. Holidays and weekends are designated as ineligible for payment processing and will affect the dates available to select when scheduling your payments.  How do check memos work?  Memos are available for use when there is additional information about the payment you need to disclose. (example: adding “apply extra payment to principal” on a mortgage payment) How do I set up recurring payments?
To set up a recurring payment, click the “make it recurring” link located in the “Action” column of your payee on the payment page. Enter the amount; select the pay from account and the frequency you want your payments to be automatically scheduled.  Can I see payments that will process more than 45 days from now?  Yes. You can view all your scheduled payments by clicking the “view more” link located in the “Pending” section of your payment page or the “view pending transactions” link available below the schedule payment section of your payment page.
Is there a cutoff date for editing or stopping a payment?  Yes. You may edit or stop a payment prior to 3:00 PM EST on the date the payment is scheduled to process.  What is my transaction history?
Your transaction history helps you keep track of your payments with customized reports and providing a detailed timeline of each transaction that you have scheduled within bill pay.
How long are records stored in my transaction history?  Your transaction history will allow you to report transactions up to 18 months from the current date.  Why is there a limit on the number of payees I can pay at one time?  A payee limit is set to ensure your payments are processed as efficiently as possible.

eBills
 
What is an eBill?  eBills present due dates and amounts from your billing statement to alert you when it’s time to schedule payments.  How do I set up an eBill?  Your payee must have a website available to view your bill online to be eligible for eBills. If your payee is eligible for eBills in bill pay you will need to provide the credentials to access the bill information for that payee.  How does autopay work?  Autopay will schedule a payment for you when your new eBill arrives based on your preferences.  
 
Rush Payments
 
What is a rush payment?  A rush payment can be used to send a payment to be delivered the next day or two days from the scheduled date. Fees will apply.  How do I rush a payment?  If you have a bill that’s too close for comfort to the due date, you can use the “Rush Delivery” link to select a guaranteed delivery option.  Can I track a rush payment?  Yes. If you choose an option that includes UPS tracking, you can monitor the delivery of the payment in transaction history when you view the details.  
 
Transfers
 
What are transfers?  Transfers are electronic transactions that move money from one deposit account to another.  Can I transfer funds to accounts at another financial institution?  Yes. Click ‘Add Account’ under Transfers to begin the account setup process. Once the setup process is complete, you can schedule transactions to move funds from your financial institution to an account at another financial institution.
 
Pay From Account
 
Can I add another pay from account?  A Pay From account can be added by accessing “My Account” and clicking the “Add Account” link located in the pay from account section.  How do I edit pay from account information?  A Pay From account can be edited by accessing “My Account”, clicking the “View Account” link and clicking “edit” next to the pay from account. 
 
Message Center
 
What is my Message Center, and how does it work?  The Message Center is a location within bill pay where communication regarding your account or payments can be shared securely.  How long are my messages stored?  Messages are retained for 180 days from the date the message was received or sent and will be systematically deleted after that time elapses.
 
Miscellaneous
 
How do I schedule an alert or reminder for myself?  Click “My Account” and use the “view alerts” link under the “Bill pay alerts” section of the page to set the notifications preferences within your bill pay account. To add a reminder from the payment page, click the payee name and use the “add reminder” link to have notifications sent to your phone or email when a payment is due.  Why does my dashboard say “attention required”?  If there are actions required, the “attention required” indicator will appear to notify you and provide links to help you resolve the items.  What is the Payment Calendar and how do I use it?  The Payment Calendar is a monthly snapshot of transactions that are pending or processed. You can access pending payment or payment history by clicking the transaction totals displayed on any given day.  How do I view my personal information?  Under “My Account”, click the “View personal information” to review your information.

How can I get help with my Online Bill Pay through iPay support? 
 
Contact options are available by phone at 844-375-6539 or using their live chat feature while signed into your Bill Pay account.  Support is available 7:30 a.m. to 2:00 a.m. Monday - Friday. 
 
 
Does Farmers State Bank distribute my e-mail address?

No.  Be assured, Farmers State Bank is here to serve you and we will not sell your e-mail address.  We simply have it on file in case we need to contact you via the Internet.

 

What if I need to contact Farmers State Bank?

You may contact us at 260.463.7111 or 888.492.7111. You can email us at info@farmersstatebank.com or you can write to us at 220 S. Detroit St., LaGrange, IN 46761.

 

11/2017